Privacy Policy
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, request a quote or use our car removal services. By using our website or services, you agree to the practices described in this Policy.
1. Who we are
Car Removal Experts provides car removal and related services across Melbourne and surrounding regions. Our contact details are available on the Contact page.
2. Information we collect
- Information you provide: name, email, phone number, suburb, vehicle details and any message text when you submit a quote or contact form.
- Technical data: IP address, device/browser information and basic diagnostics used for security, spam prevention and rate limiting.
- Cookies and similar technologies: used to operate the site, remember preferences and improve performance. See “Cookies and Analytics” below.
3. How we use your information
- To provide quotes, schedule pickups and deliver our services.
- To respond to enquiries and provide customer support.
- To operate, secure and improve our website (including spam prevention and abuse detection).
- To comply with legal and regulatory obligations.
- With your consent, to send service updates or marketing communications (you can opt out at any time).
4. Lawful bases
We process personal information based on one or more of the following: your consent, to perform a contract or take steps at your request before entering into a contract (e.g., providing a quote), our legitimate interests in operating and improving our services, and compliance with legal obligations.
5. Cookies and analytics
We may use essential cookies to enable core site functionality and optional analytics to help us understand site usage. You can control cookies via your browser settings. If Google reCAPTCHA is enabled on our forms, it helps prevent abuse and is subject to Google’s Privacy Policyand Terms.
6. Sharing your information
- Service providers: we may share necessary data with providers that help us operate our website and services (e.g., email providers, hosting, security). They are bound by confidentiality obligations and only process data on our instructions.
- Legal compliance: we may disclose information to comply with law, enforce our terms or protect our rights, users or the public.
- Business transfers: in the event of a merger or sale, information may be transferred as a business asset.
7. International transfers
Some providers may be located outside your country. Where required, we take appropriate safeguards for international transfers, such as standard contractual clauses or equivalent measures.
8. Australian Privacy Act and the APPs
If you are in Australia, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The APPs set out standards for the collection, use, disclosure, quality and security of personal information, as well as the rights of individuals to access and correct their information.
Our organisation (referenced as "the entity" on this site) takes steps to comply with the APPs. This includes limiting collection to what is reasonably necessary, protecting information with appropriate safeguards, and providing mechanisms to access, correct or complain about how we handle your personal information.
If you are not satisfied with our response to a privacy complaint, you can refer the matter to the Office of the Australian Information Commissioner (OAIC). Visit https://www.oaic.gov.au/ for details on making a complaint and your rights under the APPs.
8. Data retention
We keep personal information only for as long as necessary to fulfil the purposes described here, including legal, accounting or reporting requirements. Quote and contact records are generally retained for reasonable business periods and then deleted or anonymised.
9. Your rights
Depending on your location, you may have rights to access, correct or delete your personal information, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise these rights, contact us using the details on the Contact page. We may need to verify your identity before responding.
10. Security
We implement reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
11. Children’s privacy
Our services are not directed to children. We do not knowingly collect personal information from individuals under the age required by law. If you believe a child has provided us personal information, please contact us to delete it.
12. Third‑party links
Our website may contain links to third‑party sites. We are not responsible for their privacy practices and encourage you to review their policies.
13. Use of automated systems, AI and content generation
We use automated systems and AI-assisted tools to help generate, optimise and personalise content on our site (for example: SEO meta tags, page summaries, structured data (JSON‑LD), and marketing copy). This may include programmatic generation of structured data and other machine-produced assets. While we aim to ensure accuracy and utility, automated content may not always be perfect. If you have questions about specific information on the site, please contact us and we will respond promptly.
14. SEO, structured data and environment configuration
To improve discoverability and provide rich results we use on‑page and off‑page SEO techniques, including structured data (JSON‑LD) and server-generated meta tags. Some features (analytics, maps, reCAPTCHA, media or third‑party integrations) are configured via environment variables (for example: public API keys, site base URL and analytics toggles). We only transmit the minimum data necessary to these services and rely on their published privacy and security controls.
15. Automated decision making and profiling
We may use automated processes (including filters and scoring for spam prevention, fraud detection and routing requests) that could include profiling elements. These processes are used to protect our services and users, and are subject to human review when required by law or policy.
16. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Significant changes affecting how we process personal information will be communicated where required by law.
17. Contact us
If you have questions about this Policy or wish to exercise your rights, contact us using the details on our Contact page.
Last updated: 2026